SCROLL CREW
SUPPORT
Is something not working, or do you have a suggestion? Write to us directly. We aim to reply within two business days.
CONTACTdevelopment@thoughtfulsoftware.devFREQUENTLY ASKED QUESTIONS
How do I restore the expansion?
Open the Expansion screen in the game and tap “Restore purchases” while signed in to the same store account.
How do I recover my progress?
On iPhone, progress syncs through iCloud; on Android, through Google Play Games. Use the same platform account and make sure you are online.
Do I need to stay online?
Not for normal play. Rankings, cloud sync, purchases and purchase restoration require a connection.
How should I report a bug?
Include your device model, describe the problem and attach a screenshot of “Credits” in Profile > Options.
DELETE YOUR DATA
Open Profile > Options and tap “Delete data”. In the confirmation dialog, hold the delete button for 10 seconds. This removes your local save, cloud save, pseudonymous telemetry and leaderboard entries. If you cannot open the app, email us.