SCROLL CREW
SUPPORT
Something not working, or have a suggestion? Write to me directly. I aim to reply within two business days.
CONTACTdevelopment@thoughtfulsoftware.devFREQUENTLY ASKED QUESTIONS
How do I restore the expansion?
Open the Expansion screen in the game and tap “Restore purchases” while using the same store account.
How do I recover my progress?
On iPhone, progress syncs through iCloud; on Android, through Google Play Games. Sign in with the same account and tap refresh in Statistics.
Do I need to stay online?
Not for normal play. Rankings, cloud sync, purchases and purchase restoration require a connection.
How should I report a bug?
Include your device model, system version, game version and what you were doing. Never send passwords or banking details.
DELETE YOUR DATA
In the game, open Statistics and hold DELETE for 10 seconds. This removes your local save, cloud save, pseudonymous telemetry and ranking entries. If you cannot open the app, email us.